Shipping policy

Shipping Policy — ZAYORA Style

Operated by: SMUZ CORPORATION
Effective Date: October 2026

At ZAYORA Style, we aim to provide a smooth and reliable shopping experience. Every order is carefully processed and packed before being handed over to our trusted delivery partners.

1. Shipping Coverage

  • We offer FREE SHIPPING across India.
  • Orders can be delivered to locations that are serviceable by our courier partners.
  • Delivery availability may vary depending on the customer's location and courier serviceability.

2. Order Processing & Dispatch

  • Orders are generally processed and dispatched within 2–3 business days after order confirmation.
  • Orders placed on Sundays or public holidays may be processed on the next business day.
  • Once your order is dispatched, tracking details will be shared through WhatsApp and/or email.

3. Delivery Time

  • Estimated delivery time is generally 5–7 business days after dispatch.
  • Therefore, the total estimated delivery time may be approximately 7–10 business days from order confirmation.
  • Delivery times may vary depending on the delivery location, courier service, festivals, holidays, weather conditions, high order volumes and other circumstances beyond our reasonable control.
  • Deliveries to remote or difficult-to-service locations may take additional time.

4. Shipping Charges

Shipping is FREE on all orders across India.

  • No standard shipping charges will be added to your order at checkout.
  • We do not charge customers separately for standard delivery.

5. Order Tracking

After your order has been dispatched:

  • A tracking number or tracking link will be shared through WhatsApp and/or email.
  • You can use the tracking details to check your shipment status.
  • Tracking information may take some time to become active after the order is handed over to the courier partner.

6. Delivery Delays

We make every reasonable effort to deliver orders within the estimated delivery period. However, delays may occasionally occur due to:

  • Festivals and public holidays
  • High order volumes
  • Courier-related issues
  • Weather conditions
  • Natural events
  • Transportation or logistical issues
  • Other circumstances beyond our reasonable control

In case of a significant delay, we will make reasonable efforts to keep you informed.

7. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate delivery information, including:

  • Full name
  • Complete delivery address
  • PIN code
  • Valid mobile number

ZAYORA Style will not be responsible for delays or failed deliveries resulting from incorrect, incomplete or inaccurate information provided by the customer.

If an order is returned to us because of an incorrect address or unsuccessful delivery attempts, additional arrangements may be required before the order can be re-shipped.

8. Delivery Attempts

Our courier partner may make multiple delivery attempts before returning the shipment to the sender.

Customers are requested to remain available at the provided delivery address and keep their contact number accessible during the delivery period.

9. Damaged or Tampered Package

If you receive a package that appears to be damaged, opened or tampered with, we recommend:

  1. Taking clear photographs or a video of the package before opening it.
  2. Keeping the original packaging safely.
  3. Contacting us as soon as possible with your order details.
  4. Sharing photographs/videos of the package and product if required.

For wrong, damaged or defective products, please refer to our Return & Refund Policy for the applicable resolution.

10. Contact Us

For any shipping-related questions or assistance, please contact us:

Brand: ZAYORA Style
Operated by: SMUZ CORPORATION

Email: smuzcorporation@gmail.com
WhatsApp: +91 8320006193

Address:
A-46, 3rd Floor, Capital Commercial Center,
Ellisbridge, Ahmedabad – 380009,
Gujarat – 380009, India.